Terms & Conditions

General Terms

The terms and conditions apply to users of the WheelHouse Technologies webstore. By using this site, you accept and agree to these terms.

We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and WheelHouse Technologies when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.

Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the Commonwealth of Massachusetts.

At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from WheelHouse Technologies.

Copyright

All content included on this site such as, but not limited to, text, images and logos is the property of WheelHouse Technologies or its content suppliers. This website is WheelHouse Technologies copyright property and is protected by US and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from WheelHouse Technologies.

Disclaimer

WheelHouse Technologies will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, WheelHouse Technologies does not accept any liability for any damage or injury caused by the use or misuse of products purchased from WheelHouse Technologies.

Pricing

All prices are listed in US Dollars and do not include tax.  Should tax be applicable and not charges, you are responsible for paying any required tax to the appropriate tax authorities.  The prices indicated exclude freight and handling. Prices are subject to change without notice.

WheelHouse Technologies will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.

If a price changes on the WheelHouse Technologies website before you place your order, WheelHouse Technologies, at its discretion, reserves the right not to honour this price.

Return Policy/Credit Notes

We want you to be completely satisfied with everything you purchase from WheelHouse Technologies Webstore.

If for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt.  You are required to contact us for a Return Material Authorization (RMA) prior to returning the product.  You will be issued a credit voucher good towards a future purchase. The cost of freight for the return product will be your responsibility.

Credit Vouchers MUST be used within 30 days of being issued or they will expire. Once the item has been received back to our warehouse a staff member will email you a Credit Voucher. To redeem the Credit Voucher you must enter the code at Checkout. Credit Vouchers must be used in whole and cannot be split.

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by WheelHouse Technologies a Credit Voucher or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Please note: It is suggested that you send your return package by with signature required as WheelHouse Technologies cannot be held responsible for any product lost or damaged in transit.

Products offered on sale (“specials”) are not returnable unless faulty. This type of sale is considered final.  All refunds are made the same way as the original payment method was made.

WheelHouse Technologies takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this.

WheelHouse Technologies reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer’s responsibility to and from WheelHouse Technologies. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Freight Policy

Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout.

We will endeavor to send out orders within 72 hours, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock.

All orders from our website will be delivered by independent couriers. We cannot guarantee a date or time due to the high volume of deliveries.

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

WheelHouse Technologies takes great care when packaging your order and rarely have our packages been damaged in transit.

Items purchased from WheelHouse Technologies online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Availability of Products

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe.

We will happily organize a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.

Incorrect Goods Supplied

If WheelHouse Technologies supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by WheelHouse Technologies.

Use of Goods

It is essential that all products purchased from WheelHouse Technologies are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.

Order Cancellations

All order cancellations MUST be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Orders cannot be cancelled after they have been shipped.

Method of Payment

We accept payment via Visa, MasterCard, and American Express. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site.

Privacy Policy

Please see our separate Privacy Policy.

Contact Information

WheelHouse Technologies, Inc.
282 Central Street, Unit 9
Hudson, MA 01749

978-562-5211
info@wheelhousetech.com
www.wheelhousetech.com